PRIVACY POLICY

1. Introduction

Welcome to neoklyn.com (the "Website"), operated by NeoKlyn, a digital agency registered in Bengaluru, India. We provide web development, mobile app development, AI agent solutions, digital marketing, UI/UX design, and ecommerce services to clients worldwide.

This Privacy Policy explains what personal data we collect through this Website, how we use it, and your rights under applicable privacy laws — including the EU/UK General Data Protection Regulation (GDPR) and the India Digital Personal Data Protection Act, 2023 (DPDP Act).

By using this Website, you acknowledge that you have read and understood this Privacy Policy.

2. Data We Collect

We collect personal data only when you voluntarily submit it through our contact or inquiry forms. This includes:

• Your name
• Your email address
• Your company name (if provided)
• Your budget range (if selected)
• Your project details and any message content you share

We do not require user account creation, nor do we process payments on this Website.

3. Automatically Collected Data

When you visit our Website, certain technical data may be collected automatically through cookies and similar technologies:

• Device and browser information (type, version, operating system)
• IP address (may be anonymised)
• Pages visited, time spent, referral source
• General geographic location (country/city level)

This data is collected via Google Analytics to help us understand how visitors interact with our Website and improve our content and services.

4. How We Use Your Data

We use the personal data you provide to:

• Respond to your inquiries and discuss potential projects
• Send you relevant follow-up communications related to your inquiry
• Improve our Website, services, and user experience
• Comply with legal obligations

We will never sell, rent, or trade your personal data to third parties for marketing purposes.

5. Legal Basis for Processing (GDPR)

If you are located in the European Economic Area (EEA) or the United Kingdom, we process your personal data based on:

• Consent — When you voluntarily submit your information through our forms
• Legitimate interest — To respond to business inquiries and improve our services
• Legal obligation — Where required to comply with applicable law

6. Third-Party Services

We use the following third-party services that may process data on our behalf:

These services have their own privacy policies, and we encourage you to review them. We do not share your personal data with any other third parties unless required by law.

7. Data Retention

We retain the personal data you submit through our contact forms for as long as necessary to fulfil the purpose of your inquiry or as required by law. Typically, inquiry data is retained for up to 24 months from your last interaction with us, after which it is securely deleted.

8. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

Under GDPR (EU/UK residents)

• Right of access — Request a copy of the data we hold about you
• Right to rectification — Request correction of inaccurate data
• Right to erasure — Request deletion of your personal data
• Right to restrict processing — Request that we limit how we use your data
• Right to data portability — Receive your data in a structured, machine-readable format
• Right to object — Object to processing based on legitimate interests
• Right to withdraw consent — Withdraw consent at any time without affecting the lawfulness of prior processing

Under DPDP Act 2023 (Indian residents)

• Right to access information about the personal data being processed
• Right to correction and erasure of personal data
• Right to grievance redressal regarding the processing of your data
• Right to nominate another person to exercise rights on your behalf

To exercise any of these rights, please contact us at hello.neoklyn@gmail.com. We will respond to your request within 30 days.

9. Cookies

Our Website uses cookies — small text files stored on your device — to enhance your browsing experience and collect analytics data. You can control cookie preferences through your browser settings. Disabling cookies may affect certain features of the Website.

10. International Data Transfers

As we serve clients worldwide and use third-party services hosted outside India, your data may be transferred to and processed in countries outside your country of residence, including the United States. We ensure that such transfers are protected by appropriate safeguards, including standard contractual clauses (SCCs) where applicable under GDPR.

11. Data Security

We implement reasonable technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

12. Children's Privacy

Our Website and services are not directed at individuals under the age of 18. We do not knowingly collect personal data from children. If you believe we have inadvertently collected data from a minor, please contact us immediately and we will delete it.

13. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. The updated version will be posted on this page with a revised "Last Updated" date. We encourage you to review this policy periodically.

14. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data rights, please contact us: